Why is my T-Mobile service not working?
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T-Mobile US is a major wireless network operator in the United States. Its headquarters are located in the Seattle metropolitan area. T-Mobile US provides wireless and data services in the United States, Puerto Rico and the U.S. Virgin Islands under the T-Mobile and MetroPCS brands.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with T-Mobile:
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In the last three months, how would you rate T-Mobile?
2.52 out of 5 51,713 ratings
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Problems in the last 24 hours
The graph below depicts the number of T-Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at T-Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will T-Mobile compensate me for the outage?
The recent T-Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with T-Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, T-Mobile has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by T-Mobile users through our website.
Internet (43%)
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Phone (36%)
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Wi-fi (9%)
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Total Blackout (8%)
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E-mail (4%)
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TV (1%)
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Live Outage Map
The most recent T-Mobile outage reports came from the following cities:Minneapolis, Chicago, Cleveland, Providence, Greensburg, Avonmore, Warren, Indianapolis, Hopatcong, Eastpointe, Stacy, Lakeland, San Antonio, Kansas City and New Port Richey.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Minneapolis | Wi-fi | |
| Chicago | TV | |
| Cleveland | Internet | |
| Providence | Internet | |
| Greensburg | Phone | |
| Avonmore | Wi-fi |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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T-Mobile Issues Reports
Latest outage, problems and issue reports in social media:
- Melanin DeGeneres (@onetimefor_mir) reported
Waking up and @TMobile is still down, wow. What tf did y’all do overnight?! 😤
- Marv (@marvelynadames_) reported
now why tf did t-mobile take away my service and i already paid my bill
- Charlie (@CharTyson) reported
At this point I'm just assuming the U.S mistakenly shot down a T-Mobile satellite
- Chris K 🏁🇱🇷 (@ck1trey) reported
T-Mobile service absolutely been ***
- BEM (@Eminor21Minor) reported
@TMobileHelp service was down in Mississippi too
- Dr. JConn (@DrJconn) reported
@TMobileHelp my wife’s Sprint service is working…how’s that possible
- KiaraDanielle_™ (@_KiaraDanielle) reported
I’m so sick of @TMobile phone bill so high and service ain’t worth a damn quarter
- Aniké. (@iheartneeks) reported
Heading to my nearest T-Mobile store after work to get my free mug knowing damn well I don’t need it.
- Andrew Scheker (@SchekerAndrew) reported
Close to 12 hrs without service. This is unacceptable. You must do better. @TMobile @TMobileHelp
- Queen♋️ (@zaiadore) reported
T-Mobile has been terrible ever since they joined w/ sprint.. real never had problems w/ this company! Smh
- Dan DeGregorio (@dandegregs) reported
Is @TMobile really going to charge me full price for this month when I’ve had next to no service for the last 3 days?? 😡
- @truegoose (@truegoose2) reported
@TMobileHelp It’s still not working.
- Dr. JConn (@DrJconn) reported
@TMobileHelp I’ve sent multiple messages and DM…no response to my service being out for 12 hours…hope nobody was hurt waiting for me to call the hospital back
- Albino Jiginosis (@albinojiginosis) reported
The T-Mobile outage really proves why they will always be the "poverty" carrier because they don't own any of their own fiber.Oh, their traffic routing is also complete garbage too. Like why does my Calyx hotspot router through Atlanta when Chicago is nearby for me?
- Zeee (@Zeetherapy) reported
@JennE_Penny @TMobile I thought it was just me, cos the folks I was with last night both have T-Mobile and had service. Didn’t even know there was an outage. I can’t even begin to imagine the stress you were under. Thank God it’s all over.
- Reggie (@WhatsupReggie) reported
@TMobile I can't work without my phone service.... I guess I can do some work from home for now...
- 🖤 (@xoxo_kiimm) reported
@TMobile fix your damn phone lines
- Eli (@vlone_eli_) reported
T-mobile trynna get me out of everything I got….****!!!…@TMobileHelp wtf going on?
- Ravi Lulla (@ralulla) reported
@TMobileHelp @NevilleRay That was 12 hours ago and it’s been longer than that since I’ve had service
- Blueman (@Lillyscocos) reported
@TMobileHelp @TMobile I’m not getting service. It comes back on for a minute then no service again. It has been repeating it all morning. I better see reimbursement in my bill for last night and this morning.
- 🌸 Bii 🪶 (@FSchadenfreude) reported
@samanthastary @TMobile Same. We are done with them. Apparently @Verizon isn't much better so we're looking at other carriers at this point. I need reliable service. T-Mobile has been the opposite of that for a couple years now. This latest is the last straw.
- Uhuru 🇺🇦 (@AlvondaHoward) reported
never had a problem with Sprint until T-Mobile -Sprint merger
- Chantel M (@cmoji92) reported
@TMobile is literally the worst phone company u can have. Customer service & their reception service is trash! 🫠🫠🫠
- Aaron Placencia (@aaronaap) reported
@TMobileHelp my wife wasn’t it in an unfamiliar area coming home from dinner and could not use her GPS because ours phone service was lost. We could not gain any connection to that work. Now or 5G phones only work on LTE. Are you able to assist?
- Armored Panda (@xArmored_Pandax) reported
@TMobileHelp I've lost my mobile data for some reason, I can receive texts/calls. Everything is up to date as well. I have five bars of service. I've restarted the phone, and turned on/off mobile data. I've checked and made sure everything is up to date. Any suggestions?
- Castle (@CastlesWay) reported
@TMobileHelp when my service coming back
- SunnieTheSun (@ThatGirlSunn) reported
T-mobile need to get their service together cuz wtf going on?!
- 💓 (@leavemealone369) reported
Sooooo how is there a NATIONWIDE T-Mobile outage ?!?!! @TMobile kinda sus……
- Dr. JConn (@DrJconn) reported
@tmobilenews @TMobile Then why no service the last 12 hours?
- Barrybadrinath (@XBarrybadrinath) reported
@FOXLA @TMobile @TMobileHelp Fix it. Can't use my phone unless im hooked up to my wifi.Its been a problem since 7pm last night.
